If your login credentials for an application have expired or changed, or are otherwise incorrect, you have two ways to update them.
Via the Applications tab (recommended)
- Go to the Applications tab and hover your mouse over the application whose credentials need to be updated. Select the gear icon.
- Enter your updated username and password and then select the Save button.
- Your credentials are now updated. The new credentials will be used next time you launch this application.
Via the browser plugin
If you have the HelloID browser plugin installed, you can use it to automatically update your saved credentials for supported applications. (Note that the end result is the same as editing your credentials via the Applications tab.)
In applications which support the plugin, you'll see this menu bar when you enter credentials on the application's own login screen which are different than those saved in HelloID:
For example, suppose that you have the following credentials saved in the Outlook application:
And then you attempt to log in to Outlook with different credentials:
The browser plugin will detect this, and the above menu bar will appear.
Select the Save button to replace your saved credentials with the newly entered ones. Or, to leave the saved credentials as-is, select The data I provided was incorrect.