By default, your organization can access its HelloID instance at a URL like:
companyname.helloid.com. If you want to use a custom URL instead, you will need to follow the below process.
A custom domain
You first need to know what your custom URL will be. Typically, it will be a subdomain of your organization's domain, such as
helloid.companyname.com. Come up with a URL that's right for your organization.
Communication with HelloID is done over HTTPS. As such, you will need a PFX certificate for the domain in the URL. This can be a wildcard certificate or a domain certificate for the requested website.
Add a custom domain
- Go to Company settings.
- Go to the Custom Domains tab.
- Enter your custom domain in the Enter Domain field, in the format
- Enable the Risk toggle (see step 10).
- Select the Add button.
- You receive a CNAME record for your domain. Add it to your domain's DNS records.
- Select the Validate DNS button.
- After successful validation, upload your Certificate and enter its Password. Select the Upload button. (Note: You will receive expiration notifications for this certificate.)
- Your custom domain is saved.
- IMPORANT: Finally, contact support and notify them you've uploaded the certificate for your new custom domain. This manual step is required because there is no grace period during the switchover. This can potentially affect your SAML settings, forms, and provisioning endpoints. Support will work with you to schedule the switchover and minimize downtime for your users.