By default, your organization can access its HelloID instance at a URL like:
companyname.helloid.com. If you want to use a custom URL instead, you will need to work with HelloID support.
This article will lead you through the process.
A custom URL
You first need to know what your custom URL will be. Typically, it will be a subdomain of your organization's domain, such as
helloid.companyname.com. Come up with a URL that's right for your organization.
Communication with HelloID is done over HTTPS. As such, we will need a PFX certificate for the domain in the URL. This can be a wildcard certificate or a domain certificate for the requested website. Have this certificate on hand to provide to us.
Contact your local support office with your desired URL and PFX certificate. We'll update your tenant settings and provide you a CNAME entry to save into your DNS configuration.
Testing & validation
Once you have updated your DNS configuration and we have updated your tenant settings, your new custom URL should become active within two weeks. If there are any issues, we'll help you resolve them.