By default, organizations that use HelloID can access their HelloID instance by going to a URL like this: https://companyname.helloid.com/
If your organization wants to use a custom URL such as https://helloid.companyname.com/, you will need to work with HelloID support to get everything set up. This article will lead you through gathering what we need and getting in touch with us.
What is needed to configure a custom HelloID URL?
A Custom URL
In order to use a custom URL for your HelloID instance, you first need to know what that URL will be. Typically, this will be a subdomain of your organization's domain, such as "login.companyname.com" or "helloid.companyname.com". Come up with a URL that's right for your organization and make note of it.
Communication with HelloID is done over HTTPS. As such, we will need a PFX certificate for the domain specified in the URL. This can be either a wildcard certificate or domain certificate for the requested website. Have this certificate on hand and ready to provide to us.
A DNS Configuration
In order for traffic to be routed to HelloID via your custom URL, you must add a CNAME entry to your DNS that points to HelloID. The specific CNAME you need to use will be provided to you by HelloID support. Contact your local support office with your desired URL and PFX certificate, and we'll respond with the appropriate CNAME.
Testing & Validation
Once HelloID support has the required information, they will take steps to update your configuration in Azure. That, combined with your update to your DNS entry, should be enough to route traffic through the new address. If there are any issues, HelloID support will work with you to resolve them.