This page is an overview of the users within your organization's HelloID environment (Directory > Users).
The Users Overview
The following information is listed for each user:
- For users that are synchronized from an external IdP, their username is the portion before the
SBrady11in this example). The portion after the
@denotes their source IdP.
- For users created locally, their username is the entire value displayed in the Username column (
sbilalin this example).
The Email column displays the user's email address and is either synchronized from the IdP or entered manually for local users.
The Source column displays the origin IdP of each user, or indicates if the user is local.
The Status column indicates whether a user is enabled or disabled. Enabled users can log in to HelloID. Disabled users cannot.
Select the Edit, Reset second factor, or Reset Password links under the Actions column to perform the respective action.
Edit a user
Selecting the Edit link for a given user displays the following four tabs:
- Credential Sets
These tabs are identical to those displayed when creating a new local user. See How to Create a Local User for information about them.
Delete a user
To delete a user, select the appropriate row and then select the Delete button.
Confirm by selecting the Delete users button in the confirmation window.
The user will then be deleted. Note that if an external user is deleted in HelloID but not in the source IdP, the user will be recreated in HelloID during the next synchronization.
Reset a user's second factors
To reset a user's second factors, select their Reset second factor link.
In the Reset second factor dialog box, select the factor type(s) you want to reset for the user. Then select the Reset button to confirm.
Only factor types which are enabled in Security > 2FA Management are displayed in this list.
The user will be prompted to re-enroll a second factor during their next login, assuming 2FA is currently applied via a portal access rule. They can also re-enroll additional factors in their end user security overview.
Reset a user's password
You may reset a user's password by selecting the Reset Password link. This option is only available for local users. Users synchronized from an external IdP will not have this option available. Their password should be reset using the IdP's password reset mechanism.
Enter the new password in the fields displayed on the new window and select the Reset button to confirm.