A Self Service Product is anything a user may request via HelloID's Self Service Module. A few common examples of products are:
- Software applications
- Access to file shares or folders
- Physical items such as a cellphone or a laptop
You are not limited to those types of products, however. HelloID offers a wide variety of pre-built tasks that can be launched when a product is requested, approved, or denied, including custom PowerShell. Additionally, each request can be enriched with user-entered data via HelloID's Dynamic Forms. All of this together makes HelloID Self Service an extremely powerful and flexible solution for any organization.
Navigate to Self Service > Products to see an overview of all the Self Service Products available to users within your organization's HelloID environment. Search for a product using the search bar or by scrolling through the list. You may also create new products on this page. Learn more about creating new products here.
The following information is displayed for each product:
This first column shows the icon that will be displayed for the Self Service product in the User Dashboard. The icon can be chosen from a list or uploaded.
This column displays the product's name. Click Edit under the Actions column to change the product's name.
The Description column contains the information text that will be shown to end users to provide more information about the given product. Click Edit under the Actions column to change the description.
The Status column displays whether the product has been Enabled or Disabled. Enabled products will be visible to end users and can be requested. Disabled products cannot be requested.
Further configure Self Service products by clicking Edit, Clone or Delete under the Actions column.
Note: The Icon, Name, and Description are listed with the product on the Self Service Products tab of the User Dashboard.