Introduction

A Self Service product is anything a user may request via HelloID's Self Service module. A few common examples of products are:

• Software applications
• Access to file shares or folders
• Physical items such as a cellphone or a laptop

You are not limited to these types of products, however. HelloID offers a wide variety of pre-built tasks that can be launched when a product is requested, approved, or denied, including custom PowerShell scripts.

Additionally, products can be enriched with categories, custom approval workflows as well as user-entered data via HelloID's Dynamic Forms.

Products Overview

Navigate to Self Service > Products to see an overview of all the Self Service Products available to users within your organization's HelloID environment.

The following information is displayed for each product:

1. Icon
   The icon displayed for the product on the HelloID end user dashboard. The icon can be chosen from a list or uploaded.
2. Name
   The name displayed for the product on the HelloID end user dashboard. Select the Edit link under the Actions column to change the product's name.
3. Description
   The descriptive text displayed for the product on the HelloID end user dashboard. Select the Edit link under the Actions column to change the product's description.
4. Visibility
   Which users will see the product available for request on their Self Service Products tab on the end user dashboard.
5. Actions
   Edit, Clone, or Delete the product.

You may also create new products on this page by selecting the Create product button.

Next: How to Create and Manage Self Service Products >>