A Self Service product is anything a user may request via HelloID's Self Service module. A few common examples of products are:
- Software applications
- Access to file shares or folders
- Physical items such as a cellphone or a laptop
You are not limited to these types of products, however. HelloID offers a wide variety of pre-built tasks that can be launched when a product is requested, approved, or denied, including custom PowerShell scripts.
Navigate to Self Service > Products to see an overview of all the Self Service Products available to users within your organization's HelloID environment.
The following information is displayed for each product:
The icon displayed for the product on the HelloID end user dashboard. The icon can be chosen from a list or uploaded.
The name displayed for the product on the HelloID end user dashboard. Select the Edit link under the Actions column to change the product's name.
The descriptive text displayed for the product on the HelloID end user dashboard. Select the Edit link under the Actions column to change the product's description.
Which users will see the product available for request on their Self Service Products tab on the end user dashboard.
Edit, Clone, or Delete the product.
You may also create new products on this page by selecting the Create product button.