Introduction
A Self Service product is anything a user may request via HelloID's Self Service module. A few common examples of products are:
- Software applications
- Access to file shares or folders
- Physical items such as a cellphone or a laptop
Additionally, products can be enriched with categories, custom approval workflows user-entered data via HelloID's Dynamic Forms, as well as tasks that can be launched when a product is requested, approved, or denied. This includes pre-built tasks in the Task Catalog and custom PowerShell scripts.
Products Overview
Go to Self Service > Products to see an overview of all the Self Service Products available to users within your organization's HelloID environment.
The following information is displayed for each product:
- Icon
The icon displayed for the product on the HelloID end user dashboard. The icon can be chosen from a list or uploaded. - Name
The name displayed for the product on the HelloID end user dashboard. Select the Edit link under the Actions column to change the product's name. - Description
The descriptive text displayed for the product on the HelloID end user dashboard. Select the Edit link under the Actions column to change the product's description. - Visibility
Where/to whom this product is shown on the end user dashboard. - Actions
Edit, Clone, or Delete the product.
You may also create new products on this page by selecting the Create product button.