HelloID allows users to reset their own passwords, if password self service has been enabled by an administrator. When an end user forgets their password, they may choose the Forgot your password option on the HelloID login page.
Note that this will reset only their local HelloID account passwords, not any IdP passwords. Following a reset request, the user will receive a token to complete the process. The standard method for token delivery is by email, but this can be changed to SMS.
Configure Password Self Service
- Go to Security > Password > Self Service.
- Enter the following information:
Password Reset Enabled
Enables or disables password self service. When enabled, the "Forgot your password" link appears on the HelloID login page. Note that this link may take a few minutes to appear or disappear after this setting is changed.
Token Valid Time (Minutes)
The number of minutes the user has to enter the code he or she receives, before it expires.
Number of Tries
The number of times the user can enter an incorrect code before the token is invalidated. Should be set between 1 and 5.
Send Using Text (SMS)
Turn on to enable SMS for token delivery, in addition to email.
Specify the SMS provider with which to send password self service text messages. Learn how to configure SMS for password self service.
The number of digits in the code sent to the user. Can be set between 1-100.
- Select the Save button. Password self service is now enabled.