HelloID allows users the option to reset their passwords. Note that this will not reset their Active Directory (AD) passwords. Following a reset request, the user will receive a token via email or SMS to complete the process. Enabling password self service will add a Forgot my password button to the login screen of HelloID.
Above: Before enabling password self service
Below: After enabling password self service
Configure Password Self Service
Navigate to Security > Password > Self service to view or configure the following password self service settings:
- Password Reset Enabled
- Token Valid Time (Minutes)
- Number of Tries
- Send Using Text (SMS)
- SMS Provider
- Token Length
Password Reset Enabled
Click this toggle to enable or disable password self service.
Token Valid Time (Minutes)
Set the duration (in minutes) for which a given reset token will be valid.
Number of Tries
Set the maximum number of tries a user is allowed before the token expires. This number should be set between 1 and 5.
Send Using Text (SMS)
The standard method for token delivery is email, but this can be changed to SMS by clicking the toggle.
To utilize the SMS method, HelloID requires an SMS provider. The dropdown list contains three predefined providers: AQL, MessageBird, and Twilio. A different provider may be configured by selecting Custom. Note that your organization must have an existing account with an SMS provider before utilizing this token delivery method. Learn more about configuring an SMS provider here.
The length of the token can be set between 1-100 for different degrees of security.