The Settings > Company page contains a variety of settings related to your organization.
Company Info tab
- Company Name
Saved into the
companyNamesystem variable in the Variable Library, for use throughout HelloID.
- Default AD Domain
- For example:
t4edemo.com. Saved into the
companyDefaultAdDomainsystem variable in the Variable Library, for use throughout HelloID.
- Default Redirect URL
Where end users are routed after logging in to HelloID. This can be an absolute URL (e.g.,
https://www.google.com/), or a relative path within the current instance of HelloID (e.g.,
/#/selfservice/productoverview). If no path is specified, end users are directed to the application dashboard. HelloID Administrators are always redirected to the admin dashboard.
- Logout Redirect URL
Determines where an end user is directed when they sign out of HelloID. For example, your company's homepage. If left blank, users are redirected to the HelloID sign-on page.
Specifies the currency for the Price field of products.
- Time Zone
Controls the time zone for all time and date settings within HelloID, including scheduled tasks.
Service Desk tab
- Email Address
Specifies the email address to which end users' Self Service error reports are sent. Also used as the default 'From' address when HelloID sends emails, when no custom 'From' domains have been configured.
Specifies the language of the email template used for end users' error reports.
Mail Domain tab
The Mail Domain tab lets you verify domain names which HelloID can use to send emails.
For setup instructions, see Configure a custom 'from' address for emails.
All emails sent by HelloID are logged in Elastic.
Custom Domains tab
The Custom Domains tab lets you verify domain names to use as your HelloID portal URL. These domain names are completely separate from mail domains (and use different CNAME records).
For setup instructions, see Customize your HelloID URL.
On the Incidents tab, you can configure email and webhook notifications for incidents in your HelloID portal.
To register a new email address for incident notifications, enter it in the Enter Email field and click the Add button.
Emails are sent:
- When the incident occurs
- If the incident remains open:
- 1 week after
- 2 weeks after
- 1 month after
- 2 months after
Use webhooks to have HelloID push incident notifications to your web app or other system (e.g., your organization's internal incident monitoring system).
To register a new webhook for incident notifications, enter it in the Enter Webhook field and click the Add button. Copy the secret and click the OK button. In your web app, we recommend verifying the secret, which we send in the
Below is an example request:
Click the pencil button for an email address or webhook to tag it with the type(s) of notifications it should receive. Available tags are listed in Incident types. Untagged email addresses and webhooks receive all incident notifications.