HelloID gives your organization powerful automation and scripting tools, which you can use to create tasks that do nearly anything in your organization's IT environment. In order to run those tasks, HelloID needs to talk to a piece of software in your environment called the HelloID Agent.
The HelloID Agent comprises three Windows services that run on a member server within your organization's network. One or more Agent instances are installed into one or more Agent Pools, which handle load balancing and separation of duties. Each Agent is configured to talk directly to your organization's HelloID instance via HTTPS. Agents are responsible for operational processing, including:
- Authenticating login requests when Active Directory is your IdP
- Executing on-premises tasks like:
- Executing approved self-service requests
- ...and more. Because the HelloID Agent is installed in your organization's network, it is possible to use HelloID to manage resources inside of your network such as folders, groups, users, and nearly any other IT resource you can think of.
Agents - Overview
The following information is listed for Agent Pools:
- Agent Pool Name
- Agent Name
- Local IP
Agent Pool Name
The name of each Agent Pool is displayed in the upper left of the field. The name is set when the Agent Pool is created and may be changed by selecting the Edit button. A label next to the Agent Pool name specifies whether it is the default pool or not.
Each Agent's name is specified under the Agent Name column.
The external IP address of the Agent is specified under the IP column.
The internal IP address of the Agent is specified under the Local IP column.
The Agent version is specified under the Version column.