HelloID gives your organization powerful automation and scripting tools, which you can use to create tasks that do nearly anything in your organization's IT environment. In order to run those tasks, HelloID needs to talk to a piece of software in your environment called the HelloID Agent.
The HelloID Agent is a Windows service that runs on a member server within your organization's network. It is configured to talk directly to your organization's HelloID instance via HTTPS. It is responsible for operational processing, including:
- Authenticating login requests when Active Directory is your IdP
- Executing scheduled tasks like:
- Synchronizing Active Directory users to HelloID
- Reading data from an external source system for Provisioning
- Executing approved self-service requests
- Data share management operations, such as granting access to file folders
- ...And more. Because the HelloID Agent is installed in your organization's network, it is possible to use HelloID to manage resources inside of your network such as folders, groups, users, and nearly any other IT resource you can think of.
After at least one Agent Pool is set up, and at least one Agent is installed, navigate to Agents via the side menu of the Administration Dashboard to get an overview of the Agent Pools used by your organization's HelloID environment.
The following information is listed for agent pools:
- Agent Pool Name
- Agent Name
- Local IP
Agent Pool Name
The name of each Agent Pool is displayed in the upper left of the field. The name is set when the Agent Pool is created and may be changed by clicking the Edit button. A label next to the Agent Pool name will specify whether it is the default pool or not.
Each Agent's name is specified under the Agent Name column.
The external IP address is specified under the IP column.
The internal IP address of the agent is specified under the Local IP column.
The agent version is specified under the Version column.