We want to enable managers to perform actions that normally are only available for the IT helpdesk within the organization. To support this we have created Active Directory forms to perform a password reset, disable or unlock an account for a user
- Password reset
- Unlock account
- Disable account
These forms can be configured in the admin area of HelloID. Go to Delegation -> Delegated forms. Please note: you should upgrade the agent to version 4.5+ When configured the form will be available via the service desk menu on the end-user dashboard. This way you can delegate IT operations to anyone in the organization.
Watch the video below to learn more.