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HelloID version 2018.11

  • Updated:

New Features

Forms for self-service products

With the new forms, you can design a custom form to let the requester enrich the request for a service product. So, for example, if you want users to be able to request an extra mailbox, but they need to specify additional information like the name of the mailbox, what size, what e-mail address can be used as a fallback, and so on. 

You can now: 

  • Manage forms
  • Design forms
  • Connect forms to products
  • Use form data within tasks 
  • Show form information in request summary 

New product page

  • Informs the user when the product is no longer requestable 
  • Show form on the product page 

Preview of user and person in event configuration

  • Now also available preview a user
  • Save selected user and person to user preferences 

Event details enhancements

  • Entity information is now displayed in the event history
  • Event details in person details 

Enhancements

  • Added employee ID on the user profile card
  • Reworked how the request history grid 
  • We made it easier to add a provisioning system. By providing the catalog within the provisioning dashboard
  • Application tabs are now visible next to the application dashboard (instead of at the end)
  • Performance of passing data to events is improved due to a faster encryption method 
  • We have deployed default self-service roles, to help customers get started with self-service
  • Ability to scope applications of the iframe view via a category
  • Added the option to use a separate certificate for encryption, for identity providers

Bug fixes

  • Folders managed by share manage now also support folders with spaces in their name 
  • Entering a comment when requesting a product is now correctly saved
  • Fixed the grammar of unrolled to unenrolled when a support account is requested via our support desk
  • For consultants, it is possible again to manage modules and license details 
  • When enabling QR code on a group, it will no longer clear the matching to an AD group
  • The agent installer upgrade path has been fixed, and will always upgrade existing the agent
  • It is no longer required to restart the agent when changing the AD mapping
  • Requests that were stuck in requesting state because no tasks or pending tasks were connected are no longer stuck 
  • When saving an event configuration the histogram was failing. This has been corrected
  • Fixed various issues that were causing the product ownership not to be updated, via the API
  • Fixed errors with managing applications and users in the portal for consultants
  • Request on behalf was restricted to everyone if it was applied by the resource owner
  • Approval workflow option 'Requester Must Approve' is no longer ignored
  • Removing all scopes within an approval workflow now correctly stores these changes.

 

What do you need to know

Functional altered behavior

  • Approving or denying request via the mail is no longer "directly" possible. This because it is desirable to see the timeline and form-results.