Introduction
HelloID relies on resources across several other domains. In order to ensure correction functionality of HelloID within your organization's network, you may need to add these domains to your firewall's whitelist.
The specific domains that are contacted by HelloID depend on the region in which your instance is running. This guide will show you how to identify your instance's region, and which you can use to find a list of domains later in the article.
Identify your instance's region
On the HelloID Administrator Dashboard, you can find your instance's region by looking at the bottom of the page. The region is listed as the last item in the page's footer, as shown below. Using the region's name, find the associated list of domains in the next section.
External domains contacted by region
The following domains are used by HelloID to serve content, scripts, and other resources. In order to ensure proper functionality of your HelloID instance within your organization's network, you may need to add these domains to your firewall's whitelist. Identify your instance's region, as described above, and whitelist the associated domains as necessary.
West US
- cdn-helloid.azureedge.net
- fonts.googleapis.com
- cdnjs.cloudflare.com
- az416426.vo.msecnd.net
- storageportalwus.blob.core.windows.net
- fonts.gstatic.com
- kendo.cdn.telerik.com
- cdn.jsdelivr.net
- polyfill.io
- cdn-we-test.azureedge.net
- widget.intercom.io
- js.intercomcdn.com
- api-iam.intercom.io
- nexus-websocket-a.intercom.io
- cdn.configcat.com
- provisioning-gateway-wus.helloid.cloud
- helloid-provisioning.azureedge.net
- dc.services.visualstudio.com
West Europe
- cdn-helloid.azureedge.net
- fonts.googleapis.com
- cdnjs.cloudflare.com
- az416426.vo.msecnd.net
- storageportalwe.blob.core.windows.net
- fonts.gstatic.com
- kendo.cdn.telerik.com
- cdn.jsdelivr.net
- polyfill.io
- cdn-we-test.azureedge.net
- widget.intercom.io
- js.intercomcdn.com
- api-iam.intercom.io
- nexus-websocket-a.intercom.io
- cdn.configcat.com
- provisioning-gateway-we.helloid.cloud
- helloid-provisioning.azureedge.net
- dc.services.visualstudio.com
Agent domains
If you have installed the HelloID Agent, you must also whitelist the following domains. These are the same regardless of your instance's region. This traffic is outbound only.
West US
- *.(customer domain as configured in HelloID).helloid.com
-
agent-comm-wus-01.helloid.com
- provisioning-gateway-wus.helloid.cloud
- service-automation-prod-wus.helloid.cloud
- cdn-helloid.azureedge.net
West Europe
- *.(customer domain as configured in HelloID).helloid.com
-
agent-comm-we-01.helloid.com
- provisioning-gateway-we.helloid.cloud
- service-automation-prod-we.helloid.cloud
- cdn-helloid.azureedge.net