Note: Servicedesk permissions are required
To use delegated forms, end users must be given Servicedesk rights.
HelloID's delegated forms let you assign traditional helpdesk tasks to users within your organization. They empower your users while hiding complexity and minimizing unnecessary permissions. For example, you can assign a delegated form to an end user that enables or disables other users' accounts. The assigned user doesn't need administrative rights in the target system. Instead, they simply fill out the delegated form and HelloID does the rest.
Users can access their assigned delegated forms in the Servicedesk tab of the HelloID end user dashboard.
Delegated forms comprise three major sub-components: Forms, Tasks, and Categories.
HelloID has three built-in types of delegated forms. These are called simple delegated forms.
- Disable account
To disable a user's AD account.
- Reset password
To reset a user's AD password.
- Unlock account
To unlock a user's AD account.
These are the three most common delegated forms used by HelloID customers. However, you can also create custom delegated forms by using a dynamic form as a template. These are called advanced delegated forms. We provide a catalog of pre-packaged advanced delegated forms.
When a user submits a delegated form, its input fields are passed to a task.
Delegated Forms - Overview
To see an overview of your organization's delegated forms, go to Delegation > Delegated forms.
The following information is displayed:
The form's icon.
The form's name.
The form's status. Disabled forms are not visible to end users.
Use the links in this column to either Edit or Delete the form.