Introduction

In various text entry fields in the HelloID admin dashboard, you can access system and user-defined global variables in the Variable Library, as well as Self Service variables. This is accomplished via double curly brace syntax.

Where to use it

• Throughout the self service module of HelloID. See the Service Automation variable reference for more information.
• Mapping sets

How to use it

In any field which accepts double curly brace syntax, an autocomplete dropdown menu appears when you type {{:

This dropdown shows you which variables can be referenced. For example, when you're configuring an action associated with a self-service product, you'll have access to variables like product, requester, and so on. You would not have access to these variables when configuring a mapping set, because mapping sets aren't related to products. The available variables depend on the current context. The best way to see what's available is simply to type {{. Or, consult the Service Automation variable reference.