The request approval process

After requesting a product on behalf of an employee, a message appears in the lower-right screen with the request's result:

If you receive an error message and you cannot correct the error, contact your organization's IT department for help.

The next step depends on the specific product and its approval policy. Your request may be sent to one or more people in your organization for approval, or it may be immediately handled by HelloID.

You can view your employees' requests, including pending requests, in Management > Managed users.

Any requests waiting for approval will show a Pending approval label:

When a product request is approved, it will show a green Approved, Completed label. The user gains access to the product.

When a product has been approved, the employee can find it under Service Automation > My Products. If the product is an application, the employee gets a new tile in their Applications. If the product is another type of digital item or a physical item, the employee will be granted access to it according to your organization's policies and systems.