View your product requests

1. Select the user profile link in the upper-right corner.
   
2. Select the Inbox link.
   
   The following three tabs appear: Open, Pending, Completed.
   
   
   • Open
     Product requests which are awaiting your response.
   • Pending
     Product requests which you have responded to, but still require a response from additional respondent(s).
   • Completed
     Product requests which have received a response from all required respondents, and are now approved or denied.

Approve or deny a product request

1. Select the relevant product request in the Open or Pending tab.
   
2. Select the Approve or Deny button in the upper right corner.
   
3. Depending on the product's approval workflow, the user may gain immediate access to the product, or may need to wait for additional approvals. When a request has been fully approved, the user can view the request in Service Automation > My products. If the product is an application, the user gets a new tile in their Applications. If the product is another type of digital item or a physical item, the user will gain access to it according to your organization's policies and systems.

Approve or deny a product request via email

See Email notifications.