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View products and requests (user dashboard)

  1. Go to Service Automation > My Products.

    Your current and previous product requests are listed.

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    • Requested: The request was successfully submitted, but has not yet been sent to designated responders.

    • Pending Approval (aka Pending): The request is waiting to be approved or denied by designated responders.

    • Approved (aka Assigned, aka Success): The request was approved and the user now has the product.

    • Denied: The request was denied and the user does not have the product.

    • Returned: The product associated with the request has been returned and the user no longer has it.

    • Withdrawn: The request was canceled before it was approved or denied.

    • (Blank): There is no status for, or access to, the product.

    Note

    If there's a status in the Task State column, it means that an additional system process is running to help fulfill your request.

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    If the Task State gets stuck at any status other than Completed, and you haven't received the product you requested, you should contact your IT department.

  2. Optional: Click filter.png Filter to filter product requests by their State.

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  3. Click Open Details to see a timeline of events.

    The request's entire history is shown. If the request is Pending Approval, the designated responders next in line to approve the request are also shown.

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    1. Optional: If no designated responders are available, click the Send A Notification To Your Service Desk button to notify your IT department.

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  4. Optional: If a request you expected to already be approved is still Pending Approval, click Send Reminder to send a reminder email to the designated responders. This option is only available if your IT department has enabled it.

  5. Optional: Go to the Form Data tab to view any options you specified when originally requesting the product (if applicable).

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