View your products and requests

Go to Service Automation > My products.
If a request is Pending Approval, you may be able to click Send Reminder to send a reminder email to the people in your organization who are responsible for reviewing your product request. This option is only available if your IT department has enabled it.
Your current and previous product requests are listed. Hover over the state of your request and select the Open request details link for a timeline of events.
The timeline includes the request's entire history, and the people in your organization next in line to approve it. This is useful in case they forget to respond—you can see who you need to remind. (These are the same approvers that are shown in the Approval Workflow tab when you request a product).
If no one is available to approve your request, you are prompted to contact your organization's service desk for assistance. Select the Send a notification to your service desk button to do so.