Description
The Send email task lets you send emails during a Self Service product request. Note that this task is only available in the Self Service context. It cannot be added to Tasks, Delegated Forms, etc.
Variables
| Name | Description | Type |
Comment |
|---|---|---|---|
| Execute on state |
The stage of the product request during which the email will be sent | Drop down | |
| Use Custom From Address | When turned off, the email 'From' field is the Service Desk email address. When turned on, you manually specify an address below. | toggle | |
| From | Email 'From' field when Use Custom From Address is turned off | string | See Configure a custom 'from' address for emails |
| To | Email 'To' field | string | |
| Subject | Email subject | string | Supports Double curly brace syntax |
| HTML content | Turn on to enable HTML in the Content field. Turn off to use plain text. | toggle | |
| Content | Email body | string | Supports Double curly brace syntax |
Task editor
