Description
The Send email task lets you send emails during a Self Service product request. Note that this task is only available in the Self Service context. It cannot be added to Tasks, Delegated Forms, etc.
Variables
Name | Description | Type |
Comment |
---|---|---|---|
Execute on state |
The stage of the product request during which the email will be sent | Drop down | |
Use Custom From Address | When turned off, the email 'From' field is the Service Desk email address. When turned on, you manually specify an address below. | toggle | |
From | Email 'From' field when Use Custom From Address is turned off | string | See Configure a custom 'from' address for emails |
To | Email 'To' field | string | |
Subject | Email subject | string | Supports Double curly brace syntax |
HTML content | Turn on to enable HTML in the Content field. Turn off to use plain text. | toggle | |
Content | Email body | string | Supports Double curly brace syntax |