Manuals for Users

Getting Started

• Quick start guide
• The HelloID Dashboard

Login and Security

• Log in from your computer
• Log in from the mobile app
• Log in with a QR code
• Enable two-factor authentication
• Use push authentication
• Change your password

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Applications

• Launch an application
• Organize your applications into categories
• Update application credentials
• Delete application credentials

Self Service for End Users

• Introduction
• Request a product
• The request approval process
• View your products and requests
• Return a product
• Withdraw a pending request

Self Service for Managers

• Introduction
• Request a product on behalf of an employee
• The request approval process
• View request details
• Return a product on behalf of an employee
• Override a product duration

Self Service for Product Owners

• Introduction
• Respond to product requests
• Email notifications
• View your products
• Request a product on behalf of a user
• Return a product on behalf of a user

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Servicedesk

• Introduction
• Disable Account form
• Reset Password form
• Unlock Account form

Data Management

• How to use Data Management