Manuals for Users

Getting Started

• Quick start guide
• The HelloID Dashboard

Login and Security

• Log in from your computer
• Log in from the mobile app
• Log in with a QR code
• Enable two-factor authentication
• Use push authentication
• Change your password

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Applications

• Launch an application
• Organize your applications into categories
• Update application credentials
• Delete application credentials

Self Service for End Users

• Self Service for End Users - Introduction
• Request a product
• The request approval process
• View your products and requests
• Return a product
• Withdraw a pending request

Self Service for Managers

• Self Service for Managers - Introduction
• Request a product on behalf of a user
• The request approval process
• View request status
• Return a product on behalf of a user
• Report a user to the Service Desk

Self Service for Product Owners

• Self Service for Product Owners - Introduction
• Respond to product requests
• Product request email notifications
• View products you own
• Request a product on behalf of a user
• Return a product on behalf of a user

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Servicedesk

• Servicedesk Introduction