HelloID portal and user administration

Monitor HelloID using the built-in mechanisms; see HelloID administration.
Resolve general Incidents
- Troubleshoot a failed Directory sync.
Monitor any connected systems, including Identity providers (IdPs), for connection, stability and security issues.
Monitor the use of licenses via the License widget on the Admin dashboard.

Troubleshoot incidents and issues; see Troubleshooting HelloID portal and users for resolution steps and additional resources.

These tasks are performed on the Admin dashboard.

A user needs a hardware token (OATH).

Suggested action	On the Admin dashboard, go to	See
Assign an OATH token to user	Security > 2FA > OATH Tokens > Add single token or Edit an OATH token.	Add an OATH token

The company's 2FA policy changes.

Depending on the change:

Suggested action	On the Admin dashboard, go to	See
Enable/review 2FA enrollment	Security > Password, 2FA	2FA
Enable password reset	Security > Password > Self-Service	Password self service
Review the password policy	Security > Password > Policies.	Password policies.

Directory sync should be performed more/less frequently.

Suggested action	On the Admin dashboard, go to	See
Change the schedule for the task	Automation > Tasks > Edit task > Schedules	Directory sync

In this section:

HelloID