HelloID portal and user administration

Monitor HelloID using the built-in mechanisms; see HelloID administration.
Resolve general Incidents
- Troubleshoot a failed Directory sync.
Monitor any connected systems, including Identity providers (IdPs), for connection, stability and security issues.
Monitor the use of licenses via the License widget on the Admin dashboard.

Troubleshoot incidents and issues; see Troubleshooting HelloID portal and users for resolution steps and additional resources.

A user needs a hardware token (OATH).

Suggested action	On the Admin dashboard, go to	See
Assign OATH token to user	Security > 2FA > OATH Tokens > Add single token or Edit an OATH token	Add an OATH token

The company's 2FA policy changes.

Suggested action

On the Admin dashboard, go to

See

Enable/review 2FA enrollment

Enable password reset

Review password policy

Security > Password, 2FA

Security > Password > Self-Service

Security > Password > Policies

Directory sync should be performed more/less frequently.

Suggested action	Go to	See
Change the schedule for the task	Automation > Tasks > Edit task > Schedules	Directory sync

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HelloID