Introduction

More than one Agent can be installed in your environment for load balancing and separation of duties. When multiple Agents are present, they are grouped inside Agent Pools.

When any on-premises job is launched, it is sent to an Agent Pool, which then determines which HelloID Agent inside that pool is available and suited for the job. 

This is particularly useful when you are using Active Directory as an identity provider for HelloID, to ensure maximum availability if a certain Agent is busy or has failed.

Also see Agents - Overview.

Create an Agent Pool

1. To create a new Agent Pool, go to Agents and select the Add new pool button.
   
2. Enter the name of the new Agent Pool. For this example, the name is "New Pool."
   • Additionally, you have the option of making this the default Agent Pool. Default pools are automatically selected when creating a new task.  If you only have one Agent Pool, it is automatically the default.
     
3. Select the Save button to confirm.

Your new Agent Pool has been created, but it is empty. For an Agent Pool to be functional, there needs to be at least one Agent inside of it.  However, we recommend having more than one Agent within a pool to increase performance and reliability. Learn how to install Agents here.

Edit an Agent Pool

1. Select the Edit button to change the Agent Pool's name.
   
2. Enter the new Agent Pool name and select the Save button to confirm.

Delete an Agent Pool

1. Click the Delete button to delete an Agent Pool.
   
2. If multiple Agent Pools exist, you must designate a remaining Agent Pool as the new default. It is not possible to delete the default if no others exist. Select the Yes, I'm sure button to confirm.
   

Next: Install or manage an Agent >>