Introduction

HelloID gives your organization powerful automation and scripting tools, which can be used to create tasks that do nearly anything in your organization's IT environment. In order to run those tasks, HelloID needs to talk to a piece of software in your environment called the HelloID Agent. The HelloID Agent is a Windows service that runs on a member server within your organization's network. It is configured to talk directly to your organization's HelloID instance via HTTPS. 

In addition to running scripted tasks, the HelloID Agent also handles authentication for the HelloID Active Directory IdP.

For load balancing, more than one agent can be installed in your environment. You may also separate multiple agents into different Agent Pools, which allow you to assign jobs and tasks to one pool and not the other.

You may read more information about the HelloID Agent in this section.

Create an Agent Pool

Agent Pools are a collection of one or more HelloID Agents that are installed in your environment. When a job is launched, it is sent to the Agent Pool, which then determines which HelloID Agent is available and suited for the job. This balances the load of automated and scripted tasks within your HelloID environment.

Learn how to create an Agent Pool here.

Install the HelloID Agent

As stated above, HelloID Agents are responsible for running the automated and scripted tasks from your HelloID environment. Because the HelloID Agent is installed in your organization's network, it is possible to use HelloID to manage resources inside of your network such as managing folders, groups, users, and nearly any other IT resource you can think of.

Learn how to install the HelloID Agent here.