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Self Service Request Variable Reference

  • Updated:

Introduction

When a Self Service product request is submitted or approved, tasks are launched on the back end of HelloID to handle those actions. These tasks are configurable by the HelloID Administrator, and can include any number of actions, such as sending an email, adding a user to a group, or creating an account.

As part of those actions, HelloID Administrators may need access to information about the user and their request. When sending an email, for example, one would need the email address of a person to send it to, and perhaps information about the product that's been requested. All of this information is available inside of several object variables that can be accessed as part of a task.

This article serves as a reference to the structure of those object variables and their properties. For general information on how to use variables in your tasks, please refer to this article.

Self Service Request Variables

  •  dateTime
    • companyTimeZoneNow
    • utcNow
  • Handler
    • [user object] (see below)
  • Manager
    • [user object] (see below)
  • portal
    • baseUrl
    • companyIcon
  • product
    • selfServiceProductGUID
    • name
    • description
    • icon
    • options
    • managedByUserGuid
    • sourceIdentifier
    • multipleRequestOption
    • ownershipMaxDuration
    • useFaIcon
    • faIcon
    • code
    • agentPoolGUID
    • maxCount
    • riskFactor
    • price
    • approvalWorkflowGUID
    • agentPool
    • approvalWorkflow
    • managedByUser
  • request
    • formJson
    • formResultGUID
    • selfServiceRequestGUID
    • selfServiceProductGUID
    • requestedByUserGUID
    • handledByUserGUID
    • state
    • options
    • requestedTime
    • comment
    • lastReminderTime
    • productSKU
    • toDate
    • serviceRequestedTime
    • requestedForUserGUID
    • approveCompletedAt
    • handledByUser
    • requestedBy
    • requestedFor
    • selfServiceProduct
    • approvalHistory
      • tojsonstring
      • count
    • form
      • [form object]
    • requester
      • [user object] (see below)
    • resourceOwner
      • [user object] (see below)
    • variable

User Object

  • fullName
  • firstName
  • lastName
  • userName
  • userGUID
  • contactEmail
  • isEnabled
  • source
  • immutableId
  • userattributes
    • [mapped user attributes]
  • attributes