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Hello and welcome to this HelloID Service Automation product release video for April 2020.
HelloID Service Automation is an User Management Self Service solution designed to delegate user management into the organisation. For example Delegate group management, Delegate distribution group management, delegate share management. It will help ICT departments to Prevent accumulation of licenses and access rights.
In this video I first I’d like to start with a PowerPoint presentation and then demo you the new functionalities.
In this release we have 6 new items. The first item is the requester information. We can now use the requester information in the delegated form task, this was already possible in the HelloID products section but it’s now also available in the delegated form. Now the task “knows” who executed the form.
We also have 2 new reports. We have extend the managed user report, now it also shows the products that the users own instead of only a list of all the users per manager.
We also have a new report for the product owners, they will be informed with the products they are responsible for including the users that own the products.
With this April release we have finished the whole API support to create HelloID tasks, data sources, forms, and delegated forms. With this full API product and delegated form support you can create a complete HelloID Service Service Automation instance with all the products and forms an organisation need with one single Powershell Script.
So I will start with the requester delegated forms variable and I’m in the servicedesk, logged in as Amir Atkinson, and I will go to this form I specifically created for this demo. It’s really simple, I don’t really have to fill in something, the requester variable is filled in by HelloID and passed to the task that is submitted when I click on submitting this form. So if I go to the portal, and I go to the task history, here I have the form that has been executed. I can see that the input variable is the requester username, which is Amir Atkinson.
I can actually make a modification to this and show you that I can also fill in other variables. Here I go to the task, edit, and here I can pass information to the task that needs to be executed. So here I can use auto completion and use requester and, for example, I want to use the department, so now I’m passing the department name to the task that will to be executed by this form. This is useful if I only want to update the users with the same department name as the requester of the form.
2 new forms
We also have 2 new reports, so let me cancel this and go to insights section. Here we have 2 new scheduled reports. We already had this report: ‘overview of managed users’, this was for the manager to show what users he was responsible for. We have extended that report so you can also see which user has what products, so this is basically a more detailed version of this report and here you can also see which products the user has.
New report for Product Owners
We also have another new report, that’s brand new for the product owners. Now the product owner can see which products they are responsible for and who has access to these products.
I can also show you the result. So this is one of the reports, this was one that already existed for quite some time, here you have an overview of the users which you are, as a manager, responsible for, and this is one of the new reports. As a manager I can see what products my users have access to.
Okay, let me go to the last new functionality and that is the API. This is a very powerful option. It took two releases to make this API available and here is the task. So I have this task in HelloID to create one delegated form, including all the items that the form needs to function. It also creates a data source, a form, and all the required tasks to retrieve and set data in the network. Also the access to form is set and the required variables. The whole sequence from tasks until the delegated form, everything is automatically being created.
So one script that is creating the whole sequence. So let me show you what the script looks like, this is the script and it’s actually executing all the API calls to create the sequence I was just talking about. So if I run this it will start creating the tasks, the data source, the forms, the delegated forms, and the access, quick and simple. I’ll just wait until it’s finished, there it is.
So it has created these two tasks. It also created a form, the delegated form and the data source, so everything is being automatically created by that single script. If I go to the manager dashboard and I do a refresh then the created form will show, this is the form and it’s fully operational. I can search for a user, it is executing an data source with a task, etc. All created by that single script.
This is the end of this video. Thank you for your time and attention.
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For now have a wonderful day.