View your products and requests

Go to Service Automation > My products.
Your current and previous product requests are listed. Hover over the state of your request and select the Open request details link for a timeline of events.
The timeline includes the request's entire history, and the people in your organization next in line to approve it. This is useful in case they forget to respond—you can see who you need to remind. (These are the same approvers that are shown in the Next Approvers section when you request a product).
If no one is available to approve your request, you are prompted to contact your organization's service desk for assistance. Select the Send a notification to your service desk button to do so.