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HelloID

Issues

Reconciliation issues are discrepancies between the state of entitlements in HelloID and the actual accounts and permissions in a target system. They are listed in a reconciliation report, which allows you to View issues and Resolve issues.

Which actions can be taken to resolve an issue depends on the type of issue.

Table 1. Issues

Issue

Description

Actions

Account unmanaged

The account exists in the target system, but no corresponding state can be found in HelloID.

Disable account (only available if account is enabled)

Delete account

Resolve issue

Exclude issue

Account missing

An account entitlement exists in HelloID, but no corresponding account exists in the target system.

Create account

Resolve issue

Exclude issue

Account incorrectly has access

The account enable entitlement has not been granted in HelloID. However, the account is enabled in the target system.

Disable account

Resolve issue

Exclude issue

Account incorrectly has no access

Either the account is enabled in the target system but no corresponding account access entitlement exists, or a corresponding account access entitlement is found but the account is disabled in the target system.

Enable account

Resolve issue

Exclude issue

Person relates to multiple accounts

Multiple accounts have the same correlation value as the person; or, an account (reference) is already linked to the person in HelloID, while one or more accounts have the same correlation value.

Resolve issue

Exclude issue

Account relates to multiple persons

The account's correlation key value matches with multiple persons in HelloID, or the account is linked to multiple persons in HelloID.

Note

When the same account is linked to multiple persons in HelloID, this poses a significant risk. If one user leaves the organization, the account could be disabled or deleted, resulting in the other user(s) losing access to it.

Resolve issue

Exclude issue

Permission unmanaged

A permission membership exists in the target system, but the entitlement is not granted by HelloID through the business rules.

Remove permission

Resolve issue

Exclude issue

Permission missing

A permission entitlement for the account exists in HelloID but is not granted in the target system.

Add permission

Resolve issue

Exclude issue

Subpermission unmanaged

A sub-permission membership exists in the target system, but the entitlement is not granted by HelloID.

Resolve issue

Exclude issue

Subpermission missing

A sub-permission entitlement for the account exists in HelloID but is not granted in the target system.

Resolve issue

Exclude issue



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