HelloID

The on-premises Service Automation Agent service is named HelloID SA Agent. It runs actions associated with the Service Automation module of HelloID on a server in your organization's network.

To get started, Install an on-premises Agent.

To use the on-premises SA Agent with a compatible feature (PowerShell data sources, Delegated form tasks, and PowerShell Product actions), disable the Run On Cloud Agent toggle in the relevant object and select an Agent Pool:

The Service Automation Agent offers 64-bit support, to allow loading 64-bit PowerShell modules such as Azure and Exchange Online. It is not 32-bit backwards compatible.

The log files for the Service Automation Agent can be found at: C:\ProgramData\Tools4ever\HelloID\ServiceAutomation\logs\.

Switch between Windows Powershell & Powershell Core

The Service Automation On-Premises Agent can be configured to use either Windows PowerShell or PowerShell 7 (PowerShell Core) through a server-level configuration file.To switch the agent to PowerShell 7, create a JSON file named appsettings.customer.json in the following directory on each server where the agent is installed:

C:\Program Files\Tools4ever\HelloID Directory Agent\ServiceAutomation\

If the environment contains multiple agent servers, the file must be added to each server individually.Populate the file with the following content to enable PowerShell 7:

{ 
    "PowerShellSession": 
    {  
        "Version": 7
    }
}

After the configuration file has been added and the service has been restarted, the agent will use PowerShell 7 instead of Windows PowerShell. The selected version, along with all detected PowerShell installations, can be found in the agent logs.