Troubleshooting Service Administration
Below are common Service Administration issues, their solutions, and links to other helpful resources.
For user management issues, see HelloID portal and user administration.
Incidents
The following are Service Automation Incidents which are reported on the Admin dashboard.
1. | Service Automation Agent is down |
Restart the Agent services. Make sure the necessary domains are whitelisted, the agent is the latest version, and the agent is running with a service account that has enough permissions (see Agent requirements). | |
2. | Task failed |
Troubleshoot the failed Tasks and actions. Note that tasks may fail when HelloID Directory Agent service is down. |
Common issues
- 1. Incorrectly approved product request
- 2. Incorrectly denied product request
- 3. Product request unanswered
- 4. Service desk not visible to a user
1. | Incorrectly approved product request | |||||||||||||||
A user received a product but should not have it, or should no longer have it.
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2. | Incorrectly denied product request | |||||||||||||||
A user was denied a product but should get access to it.
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3. | Product request unanswered | |||||||||||||||
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4. | Service desk not visible to a user | |||||||||||||||
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