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Access Management Agent


The Access Management Agent service is named HelloID Directory Agent. It is responsible for on-premises operations associated with the Access Management module of HelloID. These include:

  • Synchronizing users into HelloID from an on-premises Active Directory configuration (see AD sync)

  • Authenticating users into HelloID when using the AD Agent IdP

To get started, Install an on-premises Agent.

The log files for the Access Management Agent can be found at: C:\ProgramData\Tools4ever\HelloID Directory Agent\log\.


Note that the Access Management Agent is also responsible for running Service Automation Tasks. The Service Automation Agent does not run SA tasks.


Unlike HelloID Service Automation and HelloID Provisioning, HelloID Access Management does not have a cloud Agent. It only has an on-premises Agent.