Performance limits (Service Automation)

HelloID Service Automation is designed & tested to operate within the following maxima. It will operate above them, but performance may be degraded because individual HelloID customer tenants share server capacity. If your implementation exceeds them, please contact your local Tools4ever office.

Logging

All PowerShell scripts in Service Automation support logging (Logging in PowerShell product tasks); Logging in PowerShell data sources; Logging in delegated form PowerShell scripts; Logging in PowerShell scheduled tasks).

We suggest limiting the number of log messages per script execution. Excessive logging may decrease the performance of customer tenants.

Origin	Limit per execution	Example
Product tasks PowerShell data sources Delegated form PowerShell scripts	50 messages	write-information write-warning write-error hid-write-status hid-write-summary
Scheduled tasks	500 messages	hid-write-status hid-write-summary

Scheduled tasks

Scheduled tasks are often used to sync users & groups from Active Directory to HelloID, or to sync Active Directory groups to HelloID products.

Origin	Limit per day	Comment
AD sync	4 scheduled runs	These type of synchronization tasks are resource-intensive, because of the number of API calls and the typical business logic involved. Synchronizing large numbers of users or groups, or frequent scheduling of these tasks, can cause performance decreases in your HelloID tenant. In some cases, it may affect all tenants on the same server.
PowerShell scripts	-	Please use caution with scripts that interact with the HelloID API, which may cause decreased performance.

PowerShell script execution duration

The HelloID Agent has a secure & fast connection to the HelloID platform. To keep this infrastructure healthy, Agent connections are occasionally recycled. To avoid degraded performance, we suggest limiting the execution duration of your scripts.

Origin	Cloud Agent limit	On-premises Agent limit
Product tasks	5 minutes	3 hours
Delegated form PowerShell scripts	5 minutes	3 hours
PowerShell data sources	5 minutes	5 minutes
Scheduled tasks	not supported	3 hours

API endpoints

You can interact with your tenant via the HelloID API. Although we don't currently enforce rate limits, we strongly advise you to use the API wisely and avoid making an excessive number of calls.

Data source output

Data sources are commonly used in delegated forms and products. We suggest only returning necessary data in data sources. Returning large amounts of data can decrease the performance of your HelloID tenant.

Test environment example: a dataset from a local Active Directory containing 9,000 user accounts (rows) and 7 attributes per account (columns) results in approximately 2 MB.

Origin	Limit per execution	Comment
PowerShell data sources	2 MB	We suggest limiting the amount of data you query, and scoping or filtering it as much as possible, before returning it to HelloID.
Static data sources	100 KB	Static data sources are meant for small amounts of static data.
Native data sources	2 MB	Use the available filtering options (the Scope field in HelloID Users native data sources and the Name filter in HelloID Groups native data sources to limit the amount of data returned.

Email notifications

Origin	Limit	Comment
Approval workflows	-	Performance may be decreased if a large number of designated responders are emailed in a single approval step.
Email sends in delegated form PowerShell scripts	10 per execution	-

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