Task: Close TOPdesk incident
Prerequisites
TOPdesk 3.0.x environment
Description
This task will close an incident in TOPdesk.
For this task a system configuration can be made. At ‘Automation’ -> ‘Systems’ -> ‘Create System’ select TOPdesk. Specify a valid TOPdesk URL, TOPdesk username and a TOPdesk password. For this task it is also possible to specify these values in the task editor, this will overwrite the system settings. The optional parameters will be checked before the incident is updated. If a specified value does not exist, that specific value will be ignored. The progress log of the task will show detailed information about the given values.
Variables
Name | Description | Type | Example | Comment |
TOPdesk System | The system variables which contain URI, Username and Password | List | TOPdesk | Configure these settings before running the task at ‘Automation’->’Systems’. |
TOPdesk URL | The TOPdesk URL | List | topdesk.enyoi.org | Specify the TOPdesk URL. If specified the URL from the system settings is ignored |
Username | Specify a username to make the call | String | j.doe | Specify the TOPdesk username. If specified the username from the system settings is ignored |
Password | Specify a password for the username | String | Password123! | Specify the TOPdesk password for the username specified. If specified the password from the system settings is ignored |
Incident Number | Specify the incident number | String | M0000 0001 | Mandatory parameter to specify the incident you wish to close |
Action | Specify the action | String | John Doe received his monthly payment | Optional parameter to specify an action of the incident |
Processing Status | Specify the processing status | String | 6 – Closed | Optional parameter to set the processing status for the incident. Please make sure this is an existing status. When the status is linked to an open incident, the incident will not be closed! |
Operator | Specify if it is an operator | Switch | ‘On’ or ‘Off’ | If set to ‘On’ the incident will be closed as an operator. If set to ‘Off’ the incident will be closed as a person. Please note that valid credentials are needed for both options |