Recertification requests
Recertification campaigns can be configured to trigger recertification requests. Recertification requests follow the product's approval workflow to confirm or revoke access.
If a recertification request is denied, the product is returned and any configured actions in the return state will be executed. If it is approved, the user for whom it was requested will retain access to the product. The approver can choose to reset the product expiration date, which will then be set according to the product’s maximum configured time limit.
As administrator you can view and approve or deny all recertification requests. See Recertification administration.
Any requests that a logged in user can approve or deny appear on the Recertification requests end-user page.
Depending on the recertification settings. approvers may receive an email notification when a recertification request is waiting for their approval, each time a new campaign iteration is started, and reminders of recertification requests that are still waiting for their approval.
Note
To view the recertification requests end-user page, you must have the Recertification - Recertify right and be a member of the configured recertifcation campaign access group.
To be able to manage recertification requests you need the Recertification Management - Manage recertification requests right.
The HelloID Recertification Management - Manage recertification settings right is required to manage recertification settings.
When there are no approvers
Some recertification requests cannot be processed through the standard approval workflow. This happens when:
the Specify approvers setting is disabled in a product's approval workflow
a product is improperly assigned, i.e. it is assigned more than once to the same user or conflicts with another product of the same user.
In the recertification settings you can select fallback groups to handle these recertification requests.
If no approvers are available for a certain recertification request, a button to notify the service desk will appear in the product request timeline, which is accessible from the recertification insights page.