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Retry failed entitlement action

Use the following instructions to retry a failed Grant, Update or Revoke entitlement action. To instead re-enforce a currently granted entitlement, Re-enforce an entitlement.

  1. Go to Business Rules > Entitlements > History.

  2. Locate the relevant entitlement action. with an Error status.

    Business_Entitlements_History_Error.png

  3. To retry the entitlement action, click Retry.

  4. Refresh the page.

A new entry is added at the top of the History pane.

If the retry was successful, the new entry is marked Success.

Business_Entitlements_History_Success.png

If the retry failed, click Entitlement Details to View entitlement details, including logs.

Note

Using this feature to retry a currently granted entitlement (a Grant entitlement action with a Success status) has the same effect as the Re-enforce an entitlement feature.

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