Retry failed entitlement action
Use the following instructions to retry a failed Grant, Update or Revoke entitlement action. To instead re-enforce a currently granted entitlement, Re-enforce an entitlement.
Go to Business Rules > Entitlements > History.
Locate the relevant entitlement action. with an
Error
status.To retry the entitlement action, click
Retry.
Refresh the page.
A new entry is added at the top of the History pane.
If the retry was successful, the new entry is marked Success
.
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If the retry failed, click Entitlement Details to View entitlement details, including logs.
Note
Using this feature to retry a currently granted entitlement (a Grant
entitlement action with a Success
status) has the same effect as the Re-enforce an entitlement feature.