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Retry failed entitlement action

Use the following instructions to retry a failed Grant, Update or Revoke entitlement action. To instead re-enforce a currently granted entitlement, Re-enforce an entitlement.

  1. Go to Business Rules > Entitlements > History.

  2. Locate the relevant entitlement action. with an Error status.

  3. To retry the entitlement action, click Retry.

  4. Refresh the page.

A new entry is added at the top of the History pane.

If the retry was successful, the new entry is marked Success.


If the retry failed, click Entitlement Details to View entitlement details, including logs.


Using this feature to retry a currently granted entitlement (a Grant entitlement action with a Success status) has the same effect as the Re-enforce an entitlement feature.