Skip to main content


View products and requests (user dashboard)

  1. Go to Service Automation > My Products.

    Your current and previous product requests are listed.

    • Assigned (aka Approved, Completed): The request was approved and access to the product was granted.

    • Pending: The request is waiting to be approved or denied.

    • Denied: The request was denied and access to the product was not granted.

    • (Blank): The user has no status for, or access to, the product. Any previous requests have been withdrawn, denied, or returned.

  2. Hover over the State of a request and click Open Request Details to see a timeline of events.

  3. The timeline includes the request's entire history, and the designated responders who are next in line to approve it. (These are the same approvers that are shown in the Approval Workflow tab when you request a product).

  4. Optional: If a request is Pending Approval, click Send Reminder to send a reminder email to the people in your organization who are responsible for reviewing your product request. This option is only available if your IT department has enabled it.

  5. Optional: If no one is available to approve your request, click Send A Notification To Your Service Desk button to notify your IT department.