Agent pools
Agent instances are organized into agent pools, which handle load balancing and separation of duties.
In HelloID features which use Agent, you specify which Agent pool should be used. Then, when an action runs, HelloID automatically determines which HelloID Agent inside that pool is best suited for the job.
Tip
HelloID includes a single agent pool named Default pool. In most environments, this default agent pool is sufficient and can be used as-is. Renaming the default pool or creating additional pools is typically unnecessary.
Additional agent pools are only required in exceptional situations, such as when agents are installed in separate networks or locations. See Add an Agent Pool.
To get started, Install an on-premises Agent in the default agent pool.