HelloID

View blocked actions.

Choose one of the following strategies:

1. If you do not want to proceed with the Enforcement (e.g., a target threshold was reached because of an error in the configuration of your Business rules, or perhaps because of missing Persons):,

   1. Make the necessary changes to correct the error.

   2. Run an enforcement.

   3. If the re-run enforcement is within the configured thresholds, the blocked entitlement actions are canceled and the new enforcement proceeds as normal.

2. If you do want to proceed with the enforcement (e.g., there is no error in the data and the block is a false alarm):

   1. In Business Rules > Entitlements > Blocked, click Approve for a blocked entitlement action.

   2. Click Yes to confirm.

      

      The blocked entitlement action now proceeds as normal.

   3. Repeat steps (i) - (ii) as needed for additional blocked entitlement actions.

3. Alternatively, increase your Thresholds and then Run an enforcement.

   If the re-run enforcement is within the configured thresholds, the blocked entitlement actions are canceled and the new enforcement proceeds as normal.