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Manually update an Agent

With every new version of HelloID, there is a new version of Agent. Agent auto-updates itself whenever it communicates with your HelloID portal and detects a version difference. This normally occurs immediately after each HelloID release.

Under normal circumstances, no action is required on your part to update Agent. However, if the auto-update process fails, you can follow the below instructions to perform a manual update.

  • On each server where Agent is installed, go to C:\Program Files\Tools4ever\HelloID Directory Agent and manually run updater.exe.



    To get a list of all server host names and IP addresses where Agent is installed, go to Agents.


Agent has been manually updated. This should cause the auto-update feature to begin working again.