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View request or product status (user dashboard)

  1. Go to Management > Managed Users.

  2. For the relevant user, click managed-user-details.png Details.

  3. Check the State column for the user's current request status for that product.

    • Assigned (aka Approved, Completed): The request was approved and access to the product was granted.

    • Pending: The request is waiting to be approved or denied.

    • Denied: The request was denied and access to the product was not granted.

    • (Blank): The user has no status for, or access to, the product. Any previous requests have been withdrawn, denied, or returned.

  4. Optional: Click a product to view the user's full product history.