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View request or product status (user dashboard)

  1. Go to Management > Managed Users.

  2. For the relevant user, click managed-user-details.png Open Details.

  3. For the relevant product, check the State column.

    • Requested: The request was successfully submitted, but has not yet been sent to designated responders.

    • Pending Approval (aka Pending): The request is waiting to be approved or denied by designated responders.

    • Approved (aka Assigned, aka Success): The request was approved and the user now has the product.

    • Denied: The request was denied and the user does not have the product.

    • Returned: The product associated with the request has been returned and the user no longer has it.

    • Withdrawn: The request was canceled before it was approved or denied.

    • (Blank): There is no status for, or access to, the product.