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On-premises Service Automation Agent


The on-premises Service Automation Agent service is named HelloID SA Agent. It runs actions associated with the Service Automation module of HelloID on a server in your organization's network.

To get started, Install an on-premises Agent.

To use the on-premises SA Agent with a compatible feature (PowerShell data sources, Delegated form PowerShell scripts, and PowerShell Product tasks), disable the Run On Cloud Agent toggle in the relevant object and select an Agent Pool:


The Service Automation Agent offers 64-bit support, to allow loading 64-bit PowerShell modules such as Azure and Exchange Online. It is not 32-bit backwards compatible.

The log files for the Service Automation Agent can be found at: C:\ProgramData\Tools4ever\HelloID\ServiceAutomation\logs\.